Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Saturday, October 17, 2026

Dogs in our Midst

A mostly-grayscale image of a dog with a headset, sitting at a
          desk. He is facing us. His screen is angled enough that we can see
          what's on it. The screen shows an apparent conversation between
          someone named 'Spike' and someone named 'Sadie'. In it,
          Spike says, 'Are you a dog?' and
          Sadie responds, 'Why would you think that?'.
          The pictured dog is probably Spike, not Sadie, since he wears a necktie
          as he sits upright at the desk, paws on keyboard.
          Behind Spike is a framed poster that says 'People helping people',
          apparently signed by a pawprint. He has a mug on his desk that says
          'Good dogs get work done'.

Rhyme, and reason

In the early days of the World Wide Web (WWW) cartoonist Peter Steiner created a cartoon depicting a dog seated at a computer console talking to a dog nearby with a caption that read “On the internet, no one knows you are a dog.”

There are parallels between then and now, between emergence of the dot-coms and the emergence of “AI”-enabled applications, so my gut impulse was to say, “There should be an updated version of that cartoon that says ‘With “AI”, no one knows you are a dog.’ ”

Where things diverge

With a few minutes of additional reflection, though, I realized that the situation was quite a bit more complicated, and such a trivial update isn't appropriate. As is aptly said by someone, “history does not repeat itself, but it often rhymes.” In other words, it's on us to learn lessons, yet not overgeneralize.

To start with, there was a kind of collective innocence in our society at that time that this cartoon captured. We had not yet been exposed to the deluge of pretenders and many saw opportunity in that statement, not cynicism. It seemed that with the power of the internet, and the emerging web, individuals at home could finally become whoever they wanted to be.

But the more I looked, the more I saw bigger differences. For example, the dot-coms were democratizing the world, not centralizing it, creating a collective whole that represented distributed opportunity for a lot of people. The “AI” industry is the opposite—a consolidation, almost like the inverse of the dot-com bubble, taking back the product of all that democratized tech and saying “we can do it all now, thank you very much.” A tech that has trained on the generously offered intellectual wealth of an entire planet now offers to replace that wealth with a single access point to that wealth.

Maybe not all. But they waste no effort saying that with each passing year, it will be smarter. They tell us that if we are not using the tech, we will be left behind. While the dot-coms presented a kind of joy in trying things out, this era is characterized more by a panic, what has been dubbed “FOMO” (fear of missing out), a sense that if you don't join up, you'll be forever left behind.

Never mind that it's the vendors who have the real fear. If “AI” fails, we'll all have to go back to our regular jobs and feeling valued in a globally competitive market again, and they will have nothing to show but a very cool toy—and a lot of debt.

Past promises

In the 1950's, we were promised that The Future was a bright thing with automation that would bring everyone leisure, but now we see a dystopia where jobs are ever at risk and we have to race ever faster just to not get behind.

This tool that does everything is not offered for people to own and develop individually in the way the Internet was. This tool is something very few people are qualified to build themselves, one almost has to rent the service and become completely dependent upon its capability and subservient to its restrictions and pricing. It is extractive, in other words.

The big players market “AI” as something that cannot be done without. Yet if that happens, every company will use this same tool for fear it cannot compete without it, and yet, even as it does this, it will know that its competitors are using the same tool, because no one can afford not to. Is that competitiveness, or the death of competitiveness, or does it even matter?

Clawing forward

And even the issue of “on the internet, no one knows you are a dog” is not the same. Everyone knows. Certainly everyone seeking a job knows “AI” can be asked to puff up their resume, and everyone receiving resumes knows that “AI” can be asked to remove the puffery.

Once it's on both sides, it's not a competitive layer. It's arguably just a tax. You can't not do it, but it may provide little value.

Larger raw capability? Maybe. But that's an untested claim. The public is doing the “research and development” (R&D) here. And not always voluntarily.

Some say there are more products that can be reached. Others counter by noting that the risks along the way will be greater, so there may be bigger problems. Certainly we're not doing a lot to plan for and manage the possibility of such problems.

If history is the Great Teacher, it seems to be asking us to learn from the absence of rhyme where we expect it. Perhaps to expect a different punch line. Something more like, “With ‘AI’, everything has gone to the dogs.”

 


Author’s Notes:

If you got value from this post, please “Share” it.

This post began as part of another essay I was writing. As sometimes happens, it took on a life of its own, so I spun it off as its own post.

The image generated with help from abacus.ai's ChatLLM (Claude Opus 4.8 and GPT Image 2.5), with light post-processing by me in Gimp to reduce the resulting image in size for faster web download,

Saturday, September 21, 2019

Degrees of Climate Catastrophe

What's the most civilization-destroying error in climate communication? I guess this is something that people might disagree on, but to me it has a very definitive answer: It's talking about climate change severity in terms of degrees Celsius (°C).

Scale

To begin with, it seems like using Celsius rather than Fahrenheit has to make it easier for folks here in the US to lowball or ignore those numbers. We're used to bigger numbers. For example, 3°C sounds small, since we're used to hearing it referred to as 5.4°F. The use of small numbers surely causes some people in the US to dismiss worries over temperature change even faster than they already seem predisposed to do.

Thinking Linearly

Another problem is that use of degrees is a linear measure, but °C as a measurement of badness is confusing because the badness doesn't grow linearly. In other words, if a rise of 1°C has some amount of badness B, it is not the case that a rise of 2°C is twice as bad, and 3°C is three times as bad. The rate that things get bad is worse than that. Some sort of upwards curve is in play, perhaps even exponential growth like Michael Mann's hockey stick. If small integers are proxying for exponential degrees of devastation to society, that's another reason °C is a bad measure. Well-chosen terminology will automatically imply appropriate urgency.

Quantitative vs. Qualitative

And, finally, measuring Climate Change severity in degrees seems to me an open invitation for people to confuse weather with global average temperature. I'm just sure it must affect their sense of urgency. After all, daily weather varies hugely with no global consequence. Small numbers of degrees sound like something that should influence whether you pick out a sweater to wear for the day, not whether human civilization is at risk of coming to an end.

If instead of using small-sounding, homogeneous, quantitative labels like 1°C, 2°C, etc. we used more descriptive, heterogeneous, qualitative labels like

  • home-destroying
  • community-destroying
  • nation-destroying
  • civilization-destroying
  • ecosystem-destroying

we might better understand conversations warning of climate danger. I'm not wedded to these particular words, but they illustrate what I mean by “qualitative” rather than “quantitative” measures. I'd just like the scientists to move away from dinky little numbers that sound like harmless fluctuations on a window thermometer.

To me, small numbers are too abstract and clinical. I think we need words like this that evoke a more visceral sense of what the world looks like if temperature is allowed to rise. Rather than talk about “5°C rise,” I would rather people talk about “climate that threatens civilization itself,” because then we'll have an ever present and highly visible understanding of the stakes.


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By the way, an early version of this idea was something I tweeted about in May, 2019.

Sunday, October 7, 2012

Flexible Support Options

Quite some years ago, I worked at a company that has long since vanished from the technology landscape. I loved working there, but it occasionally made strange marketing and internal administration decisions that drove me nuts. To cope, I often wrote parodies of the policies, mailings, and whatnot and posted them on my office door. In retrospect, I suspect the kinds of issues I had were completely generic to the computer industry, and so I have friends who may find some of these issues are relevant even today.

Here's one of them that came up in response to a bundle of several support options the company offered for one of our products when really we only had one guy—named Dan—who was on the other end of all that support, no matter how many different ways the support was offered. In writing this, I followed the basic structure of the actual marketing press release, making adjustments as seemed necessary to make the text read in a way that I felt was more accurate. You can probably guess how it originally read:

A Broad Range of Dan Options Now Available for OurBigProduct

OurBigProduct’s Adaptable Customer Services (DAN), the Cool Technology Group’s new support program, has been expanded especially for you, the adaptable customer. These new products compound the service requirements of the increasingly sophisticated product claims made by OurBigProduct. Through the combination of enhanced service claims and promises, you have increased flexibility in your decisions about how to feed our revenue stream.

Full Dan is the complete OurBigProduct software support offering designed to ensure that you are always at the leading edge of OurBigProduct technology. Full Dan includes Dan’s phone number, Dan’s home address, and a picture of Dan so you can spot him on the street and ask him questions. Each participant in this service option is entitled to Dan’s full-time cooperation on any project you undertake.

Basic Dan is a lower priced service option designed to help chintzy OurBigProduct customers keep whatever money they can scrape up coming our way without our having to do anything specific.

Right-To-Copy (RTC) Dan, designed for sites with big bucks, gives you the opportunity to make the most of your revenue-providing capabilities by providing us with lots of bucks even if you don’t want to take personal advantage of Dan. RTC Service permits you to make unlimited copies of Dan, as well as his associated software, hardware, and documentation.

Separate Service is for experienced OurBigProduct customers who see through the above options and want an itemized bill. Available services include software updates and enhancements if they happen, subscriptions to the OurBigProduct Newsletter, telephone and on-site visits from Dan, and Dan’s training seminars.

Perhaps if he'd gotten overwhelmed, we might have added more people rather than just letting him drown, but at the time it seemed outrageous to me. Plus I was younger then, and not terribly patient with or forgiving of things that didn't work as I personally wished they would.

Also, I'd probably be safe using the real name of the company and product, but I don't want to create any embarrassment for anyone so I've changed the names to protect everyone's happy memories. If you know who this is about, please don't volunteer the information. I think it's enough just to look back and smile, perhaps even to learn, from the safety of historical distance.


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Originally published October 7, 2012 at Open Salon, where I wrote under my own name, Kent Pitman.

Tags (from Open Salon): technology, corporate politics, internal politics, parody, satire, humor, marketing, sales, support, staffing, support options, technical support, coping, dan, history, software, support contract, pricing, support pricing, support pricing options

Thursday, May 25, 2006

Pace of Change

One of the perils of business success is that when you have a large installed base of users, you have to be very careful about making changes faster than the user community can absorb them.

I wrote this as a sort of reminder of that truth.


Author's Note: If you got value from this post, please “Share” it.

This was written May 25, 2006, but not published to the web until October 24, 2019.